Return Policy

Version number: 02.05.2017

If Customer wishes to return any Goods, please contact the Customer Relationship Department of Wezart.co.za first to let us know why you wish to return the Goods and obtain a Return Authorisation Number (RAN). Customer is obliged to return any Goods to Wezart.co.za if Customer exercises any right of cancellation.

Right of cancellation

Section 44 of the ECT ACT may be applicable to a Customer transaction. If you qualify as a consumer under the ECT Act, you may be entitled to cancel some electronic transactions within seven days after the date of the receipt of the goods, without reason or penalty. This is known as the “cooling-off period”. Section 44 is only applicable if Customer is a natural person. Customer must also be the end user of the Goods or Services. The transaction must be an electronic transaction – a transaction concluded via (in whole or in part) the web site, email, or SMS.

When Right of cancellation does not apply

In addition, the right of cancellation does not apply to the electronic transactions set out in Section 42(2). Section 44 does not apply to an electronic transaction for the supply of foodstuffs, beverages or other goods intended for everyday consumption supplied to the home, residence or workplace of the consumer; or where the goods are made to the consumer’s specifications; are clearly personalised; by reason of their nature cannot be returned; or are likely to deteriorate or expire rapidly.

Return of goods

Customer must return Goods in new condition with all packaging and materials. Wezart.co.za will refund the purchase price of the Goods (minus the direct costs of returning the Goods as stated in Section 44 of the ECT ACT) in a manner determined by Wezart.co.za, within 7 days of the date of receipt of goods purchased.

Return of Goods:

Customer must return Goods to the following address:

Wezart (Pty) Ltd, 5th Floor Smartxchange, 05 Walnut Road, Durban, 4001